Frequently Asked Questions
Ordering & Shipping
How long does shipping take?
Standard shipping typically takes 3-7 business days within the US. Expedited options are available at checkout.
Do you ship internationally?
No we currently only ship to the lower 48 states.
How can I track my order?
You'll receive a tracking number via email once your order ships. You can also check your order status in your account.
Products & Sizing
How do I choose the right bike size?
BMX bikes are typically sized by top tube length. Check our size guide on each product page, or contact us for personalized recommendations based on your height and riding style.
Are your bikes ready to ride?
Bikes arrive 85% assembled. You'll need to attach the handlebars, pedals, and front wheel. Basic tools and instructions are included.
Do you offer bike assembly services?
We provide detailed assembly instructions. For professional assembly, we recommend visiting a local bike shop.
Returns & Exchanges
What is your return policy?
We accept returns within 30 days of delivery for unused items in original packaging. See our Returns page for full details.
How do I start a return?
Contact us at support@downtownbmx.com with your order number to initiate a return.
Do you offer exchanges?
Yes! We're happy to exchange items for a different size or color, subject to availability.
Parts & Compatibility
Will this part fit my bike?
Check the product specifications and compatibility notes on each listing. If you're unsure, contact us with your bike model and we'll help.
Do you offer warranties?
Most products include manufacturer warranties. Warranty details are listed on individual product pages.
Account & Payment
Do I need an account to order?
No, you can checkout as a guest. However, creating an account lets you track orders and save your info for faster checkout.
What payment methods do you accept?
We accept all major credit cards, PayPal, and Shop Pay.
Still have questions?
Contact us at support@downtownbmx.com and we'll get back to you within 24 hours.